Master Service Agreement & Service Schedules

     Main Service Terms

• Master Service Agreement
  
  

  IT Support Services 

• Managed IT Support Services Schedule

• Appendix A – Minimum Standards Policy 

• Appendix B – Agreement Inclusion List 

• Appendix C – Rates
  
  Connectivity

• Connectivity Schedule 

• Connectivity Service Levels
  
  Telephony / VoIP

• VoIP Schedule